RETURN POLICY

Last updated January 01, 2024


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at website@deepstoriesaz.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

NGE Holdings LLC
Attn: Returns
RMA #
135 N Center St
#4606
Mesa, AZ 85201
United States

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:
     ●     Members Only Subscriptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Pre-worn or damaged items will not be accepted. All returns are subject to inspection and approval and may be denied if the item was tampered with or heavily worn.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

6026415289
website@deepstoriesaz.com

Terms and Conditions